our mission: battleface is building the world’s first humanity-focused travel insurance company to bring people and the world together. Why? Because for far too long travel insurance has been stilted, stagnant, and hard to understand. But we’re changing that. How? By connecting travellers to customised insurance solutions that deliver peace of mind and relevant coverage. That means you get the right insurance at the right price—right where and when you need it. Backed by some of the biggest partners in travel, battleface makes buying and using travel insurance simple, seamless—and so awesome.
the job: At battleface, our focus is always on the customer’s journey, both literally and figuratively. The crossroads of that journey lives on our technology platform, where we assess risk, provide emergency medical assistance, pay claims, and connect to travellers. We custom-build products for our partners.
We are looking for a Travel Insurance Claims Manager to join our team. You will oversee the Australian and New Zealand claims department, making sure we meet our customers’ needs while observing regulatory, fair claims handling guidelines and company best practices. You will also be working closely with our global claims teams in an effort to collaboratively drive better outcomes, both for the customer and to battleface.
Specifically, we're looking for a Travel Insurance Claims Manager who will:
compliance & continuous improvement
about you: You’re the type of person who jumps at the chance to get things organised. You love data, forms, order and constantly obsess over policy wordings. When planning your next vacation, you use a spreadsheet. You certainly think insurance is the most exciting industry and don’t understand why others might disagree! At the same time, you also think insurance needs to be simple and easy to understand, while respecting underwriting and regulatory guidelines. Using data, you’re able to identify future customer needs. You’re eager to help us define what those needs are and help us architect and build the right products.
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