Social Media Community Manager

Marketing · Columbus, Ohio
Department Marketing
Employment Type Full-Time
Minimum Experience Experienced

Our mission: battleface is building a humanity-focused travel insurance company to bring people and the world together. Why? Because for far too long travel insurance has been stilted, stagnant, and so not worth it. But we’re changing that. How? By connecting travelers to customized insurance solutions that deliver peace of mind and relevant coverage. That means you get the right insurance at the right price—right where and when you need it. Backed by some of the biggest partners in travel, battleface makes buying and using travel insurance simple, seamless—and so awesome.


The Job: battleface is looking for a Social Media Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

 

Responsibilities:

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Provide engaging text, image and video content for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends

 

Essentials:

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g., repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask

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  • Location
    Columbus, Ohio
  • Department
    Marketing
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced